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Plugin FAQs

Can I define a custom raffle ticket number format?

Not with the Free version, but you can create a custom raffle ticket number with the Pro Versions, Silver and Gold.

Does this allow me to sell unlimited tickets?

Yes, although the numbers recycle after the first 500 tickets, so there are only 500 unique numbers.
Any of our paid versions allow unlimited unique ticket numbers as well as unlimited raffles.

Can orders for tickets be done manually on the admin panel?

Yes they can be done manually on the admin side.

Ticket numbers are not getting assigned when payment is Paypal?

The ticket numbers are generated upon a paid or completed order. If you use the Paypal Simple payment plugin, Paypal does not report back that the order has been paid for. So you need to go to the order, then in the upper right select, resend completed order email and that will generate the tickets and send them to the customer and add them in the order info on the woo commerce admin. To do this automatically, requires a payment module that reports back that the payment has been completed like Paypal Pro or Paypal advanced. There are plenty of Paypal payment plugins available.

Ticket images are not being displayed

If the raffle ticket images are not being displayed in the confirmation email and the backend, the problem is most likely that your hosting is not supporting the current gdlibrary function.

The first thing to check is to test if tickets are generated when you uncheck the ticket image in the raffle ticket options.  Make sure that normal tickets are generated.  If not, it is another issue and please contact support.

If ticket numbers are generated normally but not the images, then the problem is your gdlibrary.

We use gdlibrary to generate the images - https://en.wikipedia.org/wiki/GD_Graphics_Library

If you are responsible for your hosting, make sure that version 2.2.3 is installed and working properly.  If you are on shared hosting, your host might not support gdlibrary or the version is an older version.  We are known to work with the current version, but do not have enough info about older versions.

If your host does not support the current version of gdlibrary, there is nothing we can do about the issue and you need to use regular tickets.

Several people have asked which hosts support gdlibrary, unfortunately, we do not have enough information as many hosts have different versions on different servers.

For example.  We have seen it work properly on some hostgator servers, but others do not.  When we look at the different servers, they have various versions so there is not a lot of consistency on the same hosting providers.

Virus Warning - Sucuri says there is a virus?

Due to piracy issues, we have been forced to encrypt our plugin code. It is a shame that too many people expected us to support and provide this software for free so we had now choice to encrypt and encode the software so that we can continue to be around to support this online raffle product. Unfortunately, Sucuri reports this as a false positive. You can safely ignore that warning. The plugin does not contain a virus if you purchased it from us.

I want to modify your plugin - how can I do that?

Short Answer - you cannot.

We do not provide ANY support for any modifications to our plugin.  Any support requests require that we reset our plugin back to the original code.

If you need special features or have specific requirements - please give our office a call during 8am to 5pm EST at 813-699-9325

What are the terms of the license?

When you purchase the Raffle Ticket Generator Online Raffle Plugin, you are granted a lifetime license for use on a single domain and single server.  You can transfer the license to a different domain and server via the control panel on http://online.wpraffle.com.  You can use it as long as you want on the versions of WordPress that the plugin continues to work on.  Updates are valid for as long as you have a current support license.  We offer 6 month and 1 year support options when you purchase the plugin.  You are entitled to any new versions or updates during that time.  You have the option to renew support and upgrades at a discounted rate.  Obviously we are not fortune tellers and cannot predict the future.  A lifetime license does not include life updates.  If you bought a version 2 years ago when WordPress 4.4 was the latest release and you did not purchase additional support and updates, you may need to purchase an update to get a version of the plugin that is compatible with a newer version of WordPress.  For example, in certain circumstances our 1.x and 2.x versions may not work on WordPress 4.9 and WooCommerce 3 due to a variety of security enhancements implemented in those versions.

Timezone Issues

Some customers have reported that the live drawing and start and end times are not behaving as they expected.
We pull from the wordpress timezone 'gmt_offset'.  So it should be fine with UTC+xx or UTC-yy
In 95% of the time it is correct.
BUT  - In some cases, wordpress timezones are not correct.  So the times will be UTC.  We have not figured out what causes it.  We have tested the calls outside of our plugin and find the same issue so it is not related to our plugin, but something that wordpress is doing that ends up ignoring the timezone.  We have seen this in dozens of plugins that use timezones we have tested not just ours in the past several months in trying to see what is happening.
If you are unsure if your server is behaving properly - Post the raffle with the proper time, if it shows incorrect, then it is getting the UTC timezone from wordpress and not the gmt_offset, so move the time backwards or forward xx hours to get the time you want.
We have one site where the raffle start and stop feature of our new upcoming  beta version are getting the incorrect value from wordpress and the live drawing is getting the correct value for the timezone with the same exact time call.   In this instance it was page dependent.  So a certain a plugin was overwriting the wordpress time on certain pages where that page was loaded.
When you google wordpress utc and local time not correct in google - there are a ton of issues. Some plugins overwrite the wordpress settings but it also seems it could be php settings, or server settings.  There also seems to be challenges in the wordpress time if you set from a city vs the utc +-.
In short - we simply do not have enough info at this time to be sure as to what can cause the discrepancy.  We have 2 cpanel configs on the same server, with the same php.ini and same wordpress setting and we get different results on the same php call to get the wordpress gmt_offset.
We cannot provide support for you server config with our plugin support.  We are available to assist for our normal hourly rate.

Is Raffle Ticket Generator WPML compatible?

Yes, Silver, Gold and Platinum Editions are WPML (multi language) compatible.    The .mo and .po files are in the /wp-content/plugins/raffle-ticket-generator-edition/languages folder.  We supply basic Spanish (ES), German (DE) and French (FR) files.  You can create your own or modify as you see fit.

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