Can I define a custom raffle ticket number format?
Not with the Free version, but you can create a custom raffle ticket number with the Pro Versions, Silver and Gold.
Does this allow me to sell unlimited tickets?
Yes, although the numbers recycle after the first 500 tickets, so there are only 500 unique numbers.
Any of our paid versions allow unlimited unique ticket numbers as well as unlimited raffles.
Can orders for tickets be done manually on the admin panel?
Yes they can be done manually on the admin side.
Ticket numbers are not getting assigned when payment is Paypal?
The ticket numbers are generated upon a paid or completed order. If you use the Paypal Simple payment plugin, Paypal does not report back that the order has been paid for. So you need to go to the order, then in the upper right select, resend completed order email and that will generate the tickets and send them to the customer and add them in the order info on the woo commerce admin. To do this automatically, requires a payment module that reports back that the payment has been completed like Paypal Pro or Paypal advanced. There are plenty of Paypal payment plugins available.
Ticket images are not being displayed
If the raffle ticket images are not being displayed in the confirmation email and the backend, the problem is most likely that your hosting is not supporting the current gdlibrary function.
The first thing to check is to test if tickets are generated when you uncheck the ticket image in the raffle ticket options. Make sure that normal tickets are generated. If not, it is another issue and please contact support.
If ticket numbers are generated normally but not the images, then the problem is your gdlibrary.
We use gdlibrary to generate the images – https://en.wikipedia.org/wiki/GD_Graphics_Library
If you are responsible for your hosting, make sure that version 2.2.3 is installed and working properly. If you are on shared hosting, your host might not support gdlibrary or the version is an older version. We are known to work with the current version, but do not have enough info about older versions.
If your host does not support the current version of gdlibrary, there is nothing we can do about the issue and you need to use regular tickets.
Several people have asked which hosts support gdlibrary, unfortunately, we do not have enough information as many hosts have different versions on different servers.
For example. We have seen it work properly on some hostgator servers, but others do not. When we look at the different servers, they have various versions so there is not a lot of consistency on the same hosting providers.
Virus Warning – Sucuri says there is a virus?
Due to piracy issues, we have been forced to encrypt our plugin code. It is a shame that too many people expected us to support and provide this software for free so we had now choice to encrypt and encode the software so that we can continue to be around to support this online raffle product. Unfortunately, Sucuri reports this as a false positive. You can safely ignore that warning. The plugin does not contain a virus if you purchased it from us.
I want to modify your plugin – how can I do that?
Short Answer – you cannot.
We do not provide ANY support for any modifications to our plugin. Any support requests require that we reset our plugin back to the original code.
If you need special features or have specific requirements – please give our office a call during 8am to 5pm EST at 813-699-9325
What are the terms of the license?
When you purchase the Raffle Ticket Generator Online Raffle Plugin, you are granted a lifetime license for use on a single domain and single server. You can transfer the license to a different domain and server via the control panel on http://online.wpraffle.com. You can use it as long as you want on the versions of WordPress that the plugin continues to work on. Updates are valid for as long as you have a current support license. We offer 6 month and 1 year support options when you purchase the plugin. You are entitled to any new versions or updates during that time. You have the option to renew support and upgrades at a discounted rate. Obviously we are not fortune tellers and cannot predict the future. A lifetime license does not include life updates. If you bought a version 2 years ago when WordPress 4.4 was the latest release and you did not purchase additional support and updates, you may need to purchase an update to get a version of the plugin that is compatible with a newer version of WordPress. For example, in certain circumstances our 1.x and 2.x versions may not work on WordPress 4.9 and WooCommerce 3 due to a variety of security enhancements implemented in those versions.
Is Raffle Ticket Generator WPML compatible?
Yes, Silver, Gold and Platinum Editions are WPML (multi language) compatible. The .mo and .po files are in the /wp-content/plugins/raffle-ticket-generator-edition/languages folder. We supply basic Spanish (ES), German (DE) and French (FR) files. You can create your own or modify as you see fit.